The Importance of Intentional Leadership

Great leaders are empathetic. They intuitively model the behaviors of leadership that attract and retain loyal, highly-motivated followers. When it comes to leadership, few of us naturally have it, most of us must be more disciplined in our approach. Sure we can read leadership books. We can bury ourselves under piles of books by Tom Peters, Sheryl Sandberg, Ken Blanchard, Seth Godin, Daniel Pink, Simon Sinek, Doctor Suess (Really! Oh the Places You'll Go) and many more (just please don't read any Tony Robbins). All these books speak to our human minds. They are replete with logical frameworks, high falutin language, and abstracts concepts. The problem with that is humans, as in the majority of you who are reading this are not logical. Neuroscience research tells us that the part of the human brain that decides to play follow the leader or to step out of line has no capacity for language, abstract thought or logic. It is hard-wired to avoid risk at the expense of gain. This part of the brain that is the ultimate deciderer in the brain is the same part of the brain we share with alligators...

Driven Forward Business Coaching Methodology

When hiring an executive or business coach a potential client should inquire is there a business coaching methodology? Is there a process that the executive coach follows? About My Business Coaching Methodology Driven Forward Coaching Methodology is adapted from training and certifications Glen Hellman obtained a decade of business coaching. Many people confuse coaching with consulting. Effective coaching, however, differs from consulting in that a quality coach asks questions and avoids proposing solutions. A good coach guides a client to develop an optimum, prioritized action plan through spirited questioning to enable the client to develop a plan that they will commit to execute. Research shows that people have a higher probability of executing plans they develop as opposed to plans that are developed for them. As a coach, it is my responsibility to vigorously question your thinking in order to help the client crystallize the best path forward. Coaches are like gloves...

Fire Bad Customers

Giving Bad News

On Leaders Giving Bad News Courage is a prerequisite for leadership and how leaders give bad news speaks volumes regarding their courage. Most of us don't like delivering bad news. Many fear giving bad news. Yet courage is not defined by the absence of fear. Courage is taking action in the face of and despite fear. A recently completed study by BYU linguistics professor Alan Manning and the University of South Alabama's Nicole Amare, indicates that people want their leaders to be direct when giving bad news. No hemming and hawing allowed. The study finds that beating around the bush with chatter like, "This is very difficult for me and I'm sure you know that we haven't been happy with your performance so we are going to have to let you go," are sub-optimal. As is the very direct Trumpian, "Your Fired!" The research found that people prefer a tiny buffer like, "We have to talk. I'm sorry, but we have to let you go." Short and sweet, proceeded with a quick buffer is the way to go. Folks, criticism without compassion is brutality.  I know what you're saying right now, "Wait! What? Did Mr. Cranky just say criticism without compassion is cruelty?"  Yes, he did and if you could just...