Blog: Forward Thinking

Thoughts and Musings from Glen Hellman about Executive Performance, Startups, the Washington DC Tech Scene and more.
Fire Bad Customers

Fire Bad Customers

Fire Bad Customers? Are you crazy? It's hard enough to get customers, why the hell would you fire them? We all know this, not all customers are created equal so fire your bad ones. I recently worked with two CEO's who were complaining about their customers. In one instance the CEO was asked to submit a proposal to an existing customer and who was applying pricing pressure. When I asked him why this customer was so important to him, he said they represented about 40 percent of his company's gross revenue. Upon further digging I found out that the 40% revenue customer only produced...

Bad Spam, Bad Marketing

Talk about bad marketing! Usually, Mr Cranky just ignores his spam mail. Occasionally, I lie to draw a lesson from them so I've decided to improve the following spam mail and send it to the spammer so that old Mak Saini...

DCs Mr Cranky

Why Do They Call Me DC’s Mr Cranky?

DC's Mr Cranky? Tonight, for the umpteenth time I was introduced as DC's Mr Cranky. Tonight, folks continuously asked, "Why Mr Cranky?" I obviously wasn't amongst my base. They didn't know me. So I thought today, I'd explain to the world...

ThinkTank Peer Advisory Group

Join New ThinkTank Peer Advisory Group

Why a Peer Advisory Group? It's lonely at the top.  Have you noticed? If you run a business where do you go to let down your guard? Where can you go to be vulnerable? Where can you share your deepest concerns? Who helps you be a better leader? Share them with you Partners? What if they are the issue? Share them with your spouse or spouse equivalent? Maybe...

Peter Paul and Mary - Mr Cranky Startups

Mr Cranky Startups – Where Have All The Founders Gone?

Mr Cranky Startups. It's a love hate relationship that reminds me of a song: Where have all the founders gone, Long time passing, Where have all the founders gone, Long time ago, When will they ever learn? At least I think that's how the Peter, Paul and Mary song went. Mr Cranky Startups Rant Lately, I've been wondering about the weakness in DC Tech startups. It seems to me that the rate of startup founders dipping their toes in the DCTech pond has slowed considerably. Yet before I am added to the list of purveyors of Fake News which is just another name for the...

Decision Making 8 Ball

Decision Making

Here's scary information about decision making. We make logical decisions illogically. In decision making we don't weight either side of an argument equally. There is some hidden force that puts its finger on the scale and tips it in one direction. Decision makers will run from risk, faster and harder than they will run towards gain. Proof? You don’t believe me? You think you're a logical decision maker? I say you're risk averse? According to Michael Lewis's new book, lung cancer patients confronted with the choice of radiation therapy or surgery with a 90% survival rate, the overwhelming choice is surgery.  Yet just...

Washington DC Peer Advisory Group

How To Find The Best Washington DC Peer Advisory Group

Washington DC Peer Advisory Group List How do you go about finding a great Washington DC Peer Advisory Group? Well there are several choices, all of them viable, but are they viable for you? What are your choices for a Washington DC Peer Advisory Group say you? Organization Facilitation 1 on 1 Coaching Monthly Cost Extras Netcito Assisted No $95 – $195 Education Self-Facilitated EO Self-Facilitated No $200 Social Club Speakers Vistage Professionally Mandatory $1,000 – $1,400 Speakers Facilitated Intranet TAB Professionally Yes $1,000 Intranet Facilitated Speakers ThinkTank Professionally Optional $500 Can of WhoopAss Facilitated *prices are best estimates NetCito - Is a DC area company. Founded in DC and tends to be focused on the tech community. The peer advisory group is self-facilitated. A viable low-cost choice. EO or Entrepreneurs Organization- Described by many as Clubby...